Shipping Information

  • What Shipping Methods Are Available?

    All Pwerle deliveries will be made with either our trusted courier Pack n Send for both domestic and international orders or AusPost. Once the order has been placed, we will provided you with the full tracking details. All artwork is provided with a Pwerle Gallery Certificate of Authenticity which is sent in a seperate shipment.

    If you live within South Australia, we can also arrange same day pick up or delivery.

  • Do you ship internationally?

    Pwerle Gallery most certainly do ship on a Global scale and will be sure to do our best to meet all your required needs to do so.

    Please note: As the client, you may be required to pay customs, duty and port charges in the country where the art is delivered. Any such charges are the buyer’s responsibility and the buyer should make their own enquiries. 

  • How Long Will It Take To Get My Package?

    All domestic purchases are sent in express and will be delivered within 1-3 workings days from the day of shipment and also based on the delivery address. All International purchases will be delivered within 5-7 workings days from the day of shipment and also based on the delivery address.

    Please note, due to the currently Covid-19 restrictions in place, there may be a delay in your shipment.

Payment Information

  • Payment Options

    Pwerle Gallery accept Visa, MasterCard and American Express, ApplePay, PayPal, Art Money, Afterpay and Layby.
    We also accept International Credit Card depending on your bank. All transactions are processed in AUD.
    If you would like more information, feel free to email Jade Torres directly on jade@pwerle.com.au 
    • Visa, MasterCard OR AMEX– payment using a Visa, MasterCard or Amex online or via the phone.
    • PayPal – via Paypal account or credit card checkout.
    • Laybys – Found the work you love but need some time to pay it off? Pay 30% Deposit and split the remainder over 8 weeks.
    • Art Money – Provides interest-free loans to buy Art for Australian citizens
    • Afterpay – Afterpay allows you to pay for your purchase in 4 equal payments over 8 weeks AND get your purchase upfront. For the full terms and conditions – visit Afterpay.
    • EFT – Electronic Funds Transfer

    Funds can be lodged via direct deposit, which is one of the options available in the online ordering process, using this following information:

    Pwerle Pty Ltd
    National Australian Bank
    BSB 085-005

    Acc no. 87-697-2656

    1. Is buying online safe?

      Protecting your personal and order information is a priority at Pwerle and we take all reasonable measures to do so.  As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to pwerle.com.au.  Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.Pwerle uses Stripe to process payments. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Pwerle Checkout utilises Stripe Elements to transmit all sensitive data directly to Stripe.

       

    Orders and Returns

    • How do I place an Order?

      Our Online store is incredibly easy to navigate through. It is as simple as selecting the artwork you would like to purchase, submit it to the cart and follow the prompts. You may place an Order through the Website by submitting the electronic Order form on the Website.  By completing and submitting the electronic Order Form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.

      Pwerle Pty Ltd reserves the right to accept or reject your Order. In the event that we reject your Order we will notify you of this within 5 Business Days after the placement of the Order. Where we reject an Order and the payment has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within 5 Business Days.

      We also accept over the phone purchases which can be made with Director Jade Torres via. 0412 104 797 or jade@pwerle.com.au.

    • Do I need an account to place an order?

      We offer two options for checkout, you are able to place the order as a Guest through the website or you are able to make a profile with us which we highly recommend. By doing so, you are able to keep tracking of any purchase history and also join our mailing list to keep up to date with any sales, promotions.

    • Who should I to contact if I have any queries?

      Please feel free to contact the Pwerle team directly at hello@pwerle.com.au for any queries you may have

    • How Can I Cancel Or Change My Order?

      If you feel like you have made the wrong decision or if you any queries about changing your order,  please contact Jade director at hello@pwerle.com.au and place your order number directly into the subject title. 

    • How Do I Track My Order?

      All our shipments will be made with DHL Express, when the order has been placed and shipped, you will receive a confirmation email with the tracking number attached which you are able to track on our website here: Track Order

    • How Can I Return a Product?

      If you have made a purchase and you would like to exchange it for a different item, please contact the Pwerle team directly at hello@pwerle.com.au with your Order number in the email subject title and we will arrange with you personally to get the goods exchanged. Please note that extra postage cost may occur.

    Insurance and Handling

    • Can I get insurance for my delivery?

      Pwerle handles all insurance requirements for paintings valued at $10,000 or more. For overseas clients there may be a charge for various taxes into the nominated country. Clients can be assured that utmost attention is paid to the packing of these beautiful pieces of art ensuring the safety and arrival of undamaged goods.