Yes we do! We're located on North Terrace in Adelaide, SA. We are open by appointment only, if you would like to visit us, please email us at [email protected]
Absolutely. We're located in Adelaide, SA so for local clients, we can bring a curated selection to your space for larger purchases $10,000 or more.
For interstate or international clients, we have an in-house creative team that can supply incredible mockups for you prior to purchase. Simply email an image of your space to [email protected] along with images or weblinks to the pieces you're interested in, and we will provide you with options.
If you would like a personal styling consultation with Jade, please reach out on +61 412 104 797.
Our online store is incredibly easy to navigate through. It is as simple as selecting the artwork you would like to purchase, add it to the cart and follow the prompts.
Once you are in the cart, you will be asked if you want a quote for stretching your artwork. If this is a service you would like to add, our team will provide you with a price after your order has gone through. You then have the option to accept the additional quote or have your piece shipped unstretched.
No, you don’t have to create an account. But there are a few advantages if you create an account.
You never have to enter your billing and shipping address again
Find all of your previous orders and addresses in your account
Download invoices of your orders
If you feel like you have made the wrong decision or if you have any queries about changing your order, please contact us as soon as possible. You can email us at at [email protected] and place your order number directly into the subject title.
We're also happy for you to call or text us on +61 412 104 797.
If we have already shipped your order prior to you contacting us, we will work with you to make an exchange, however there will be additional shipping fees.
AUSTRALIAN ORDERS
For un-stretched Pwerle artwork and prints, we will deliver via DHL or AusPost and send a tracking number once shipped.
Stretched or framed artwork will be delivered with either Pack'n'Send or DHL.
INTERNATIONAL ORDERS
Any orders being shipped outside of Australia will be quoted with a courier prior to shipping. Clients will be required to pay customs, duty and port charges in the country where the art is delivered if required. Any such charges are the buyer’s responsibility and the buyer should make their own enquiries.
*Note, all of our orders both domestic and international will require a signature on delivery. We will not allow any such deliveries to be left unattended.
When the order has been shipped, you will receive a confirmation email with the tracking number attached .
The very short answer is, it depends.
The depending factors are largely related to what product you have ordered. If it is an un-stretched piece of art and we are sending via secure mailing tube, dispatch will occur within 3 business days of you placing an order. Shipping times after dispatch will vary depending on your location.
If you opt for stretching your artwork, we will provide an ETA based off our suppliers lead time + shipping time. We always do our best to provide the fastest and best service times as possible, while navigating the multiple moving factors.
Prints take approximately 10 business days to produce, as they are made to order. If you opt for professional framing of your print, we will be able to provide an ETA based off our suppliers lead time.
Transparency is key for our business. Although receiving your collectable piece of art will never be as quick as your supermarket click-and-collect, we pride ourselves of delivering the highest quality product. Your patience is always appreciated.
We know art is a personal choice, and while we do our best to work with you to ensure the piece looks amazing in your space prior to purchasing, we understand sometimes once a piece arrives it might not feel quite right.
We are happy to exchange your piece for a different item, or a Pwerle Credit Note, within 30 days of receiving your piece. Commissioned Artworks are final sale, due to the unique and personal nature of the process.
To organise an exchange, please contact us directly at [email protected] with your Order Number in the email subject title and we will arrange a time to help you selecting a replacement piece. Please note that extra shipping costs may occur.
Yes, we can accept cash if you're collecting from the gallery.
Pwerle handles all insurance requirements for paintings valued at $10,000 or more. For orders being shipped outside of Australia, there may be a charge for various taxes into the nominated country.
If your piece is less than $10,000 and you would like to include insurace to the delivery, please reach out to us at [email protected] or leave us a note at the time you place your order.
Clients can be assured that utmost attention is paid to the packing of these beautiful pieces of art ensuring the safety and arrival of undamaged goods.
